Refund and Cancellation Policy

This policy explains how cancellations and refunds work for QueenPilot subscriptions and add-ons from QueenPilot, Inc. and is part of our Terms of Service.

1. Free trial

New business accounts get 2 months free with every feature. You are not charged during the trial. When it ends, you choose a plan to keep using QueenPilot; if you don't, the account pauses and your data stays.

2. How subscriptions renew

Plans are billed in advance, monthly or yearly, in US dollars. A subscription renews automatically at the end of each period for the same length until you cancel. We email a receipt for every payment, and we remind yearly subscribers before each yearly renewal.

3. How to cancel

• Cancel from your account settings, or email [email protected] from your account email address.
• Cancellation stops the next renewal. You keep full access until the end of the period you already paid for, and you are not charged again.
• Your data stays available after the period ends, so you can come back or ask us for an export of your client list and bookings.

4. Refunds for plans

• Monthly plans: payments are not refunded for partly used months. Cancel before the next renewal date to avoid the next charge.
• Yearly plans: if you ask within 14 days of your first yearly payment, we refund it in full. After 14 days, or for later yearly renewals, the payment is not refunded, but you keep access until the end of the paid year. If you forget to cancel a yearly renewal, write to us within 7 days of the renewal charge and we will refund it in full.
• Team members: adding team members during a period may be charged for the rest of that period. Removing team members lowers your price from the next renewal; the current period is not refunded.

5. Refunds for add-ons

• AI marketing plans are monthly. Cancel at any time and the plan stops at the end of the paid month. Content allowances that are not used in a month do not roll over and are not refunded.
• Extra content packs can be refunded within 14 days of purchase if none of the pack has been used. Packs are valid for the period shown when you buy them.
• AI wallet credit pays for usage-based AI features, such as AI receptionist replies. Credit you have used is not refundable. If you close your account, you can ask for a refund of your unused credit within 30 days of closing it.

6. Billing mistakes and service problems

• If you were charged twice, charged the wrong amount or charged after cancelling, tell us within 60 days and we will refund the mistake in full.
• If a serious problem on our side stops you from using the Service for a significant time, contact us and we will offer a fair credit or refund.
• If we end the Service or close your account for reasons other than a breach of our Terms, we refund the unused part of any prepaid period and unused AI wallet credit.

7. How refunds are paid

Email [email protected] with your account email and the date of the charge. We answer within 2 business days. Approved refunds go back to the original payment method through Stripe and usually appear within 5 to 10 business days, depending on your bank.

Please contact us before disputing a charge with your bank. We can usually solve billing questions faster.

8. Payments to salons

When a client pays a salon or professional for a beauty or wellness service, the business is the seller, not QueenPilot. Its own cancellation, deposit and refund rules apply, and refund requests for those services go to the business.

9. Your legal rights

This policy does not limit any refund or cancellation rights that the consumer protection laws of your country give you and that cannot be waived.

10. Contact