Salon CRM
A salon CRM that brings clients back
Every client's visits, spend, notes and messages in one place, and automations that write to them at the right moment: before a visit, when it is time to rebook, or when they have not been back for a while.
What the CRM does
One card per client
Contacts, visits, services, payments and private notes, shared by reception and specialists.
Import your client list
Bring clients from a CSV or Excel file or from your phone's contacts. Existing clients are matched by phone or email.
Reminders and confirmations
Sent on their own by SMS, WhatsApp or email, set for each location.
Rebooking and win-back
Automations invite clients to rebook and write to those who have not returned in a while.
Retention reports
See repeat visits, top services and specialists, and which clients are slipping away.
Every channel in one inbox
WhatsApp, Instagram, Messenger, Yelp and QueenPilot chat in one inbox for the whole team.
Start in three steps
- Create a free accountAdd your business, address and working hours. The first 2 months are free, with every feature.
- Add services and teamImport services and clients from an Excel or CSV file, a Fresha export or your phone's contacts, then set each specialist's hours.
- Take bookingsShare your booking link and your QueenPilot page. Clients book free times online, and reminders go out on their own.
Questions and answers
- Can I import clients from Excel or another program?
- Yes. Upload a CSV, XLSX or XLS file, choose which column is the name, phone and email, and check a preview before the import starts.
- Which messages can QueenPilot send automatically?
- Reminders and confirmations, rebooking offers, win-back messages and waitlist updates, by SMS, WhatsApp or email.
- Who on my team can see client data?
- You decide with roles and permissions what reception, specialists and managers can see and do.
- How much does the salon CRM cost?
- The CRM is included in every plan. The first 2 months are free, then you pay a monthly price for each team member.
Ready to get more bookings and manage your business with ease?
Set up your business in just a few minutes, add your services, team, and working hours, and QueenPilot will help clients find you, book visits, and contact you in one place.